Shipping policy

Shipping Policy

Our Shipping Promise to You

We will make every effort to ship your item(s) within five (5) business days if your purchase is completed by 2:00 p.m. CST on a normal business day. All other standard orders will generally ship within seven (7) – ten (10) business days.

Please note that Starforge does not ship to PO boxes (except for military) nor do we offer will call options for our orders. 

Do we ship internationally?

Yes – We currently ship internationally to Canada, the EU, the UK and Norway.

How do we ship?

Parcel – Your shipment will arrive via FedEx. 

Holiday Schedule

Starforge observes the following U.S. holidays as non-business days:

New Year’s Day
Martin Luther King, Jr. Day
Memorial Day

Juneteenth
Independence Day
Labor Day

Veterans Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

Additional information

Starforge reserves the right to hold any order for a quality or security review. If your order is affected, you will be notified within two (2) business days.

Standard ground shipping excludes parts, components, upgrades and other services unless otherwise specified. Shipping surcharges on over-sized items may apply, which will be indicated in the appropriate product information pages and will be displayed in the shipping subtotal of your order (if applicable).

We charge a shipping tax for Washington. We do collect GST/HST (Canada), and other applicable import fees at the point of sale for the convenience of our international customers.

For both domestic and international orders, if a package is deemed “lost” or “stolen” it is up to the courier to trace the package. Starforge will not send out a replacement product until we get verification from the courier that the package is confirmed to be “lost/stolen” and will reimburse Starforge for the cost of the product. Without confirmation from the courier, it is impossible for us to know if the customer will receive two shipments, if a replacement is shipped out with no confirmation. All packages are required to be signed by the recipient. If the package is returned back to our facility, because no one was able to sign for the package the customer will be charged for shipping a second time. Starforge is authorized to charge the customer’s credit card for any fees related to shipping. 

Once a package has been updated/labeled as “shipped” customers may not be able to cancel an order. The package must reach its final destination, and then the customer is eligible for a refund, and it is the customer’s responsibility to pay for the return shipping, and (depending on the return) a 15% restocking fee may be applied. For international packages, a customer is not eligible to cancel or request a refund because they do not wish to pay for any customs, import, and/or duty/tax fees related to international shipping. If a package is left at customs and deemed abandoned, because the customer did not pay any outstanding fees, Starforge is not responsible and will not honor a refund or replacement. 

For further questions regarding shipping please email us at support@starforgesystems.com